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Archived: Continuous Care Limited

We are carrying out a review of quality at Continuous Care Limited. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 19 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF | 76.63 KB

Overview

Inspection carried out on 19 March 2013

During an inspection to make sure that the improvements required had been made

Since the last inspection, a number of staff members had left employment. This had left one of the original permanent staff members. Staff new to post had not completed the induction as detailed within the agency's Statement of Purpose. This included their attendance at safeguarding training. One very new member of staff was working with vulnerable individuals without the required CRB (Criminal Records Bureau) checks or references. There was no information within their personnel file to ascertain what assurances had been taken regarding their suitability to the role they were to undertake.

Since the last inspection, two staff had completed an employee satisfaction survey. This was undertaken in December. The service had stated that these surveys would be completed monthly by all staff. The information within the surveys completed had not been collated. Information within the survey from the staff was positive about the service. Four service user surveys had been completed. These surveys had not been collated or the information within them used in any way to inform service delivery.