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Inspection report

Date of Inspection: 4 April 2013
Date of Publication: 1 May 2013
Inspection Report published 1 May 2013 PDF

Overview

Inspection carried out on 4 April 2013

During a routine inspection

We spoke with several people who used the service. Almost all spoke positively about the care they received.

People told us they could choose how to spend their day and the staff treated them with dignity and respect. One person said �They look after my privacy and dignity. They always knock on my bedroom door and call out before coming in.�

Everyone said they would have no hesitation in making a complaint if they were unhappy. One person said �If there was anything wrong, if I had any problems I would talk to the staff.�

However one person said "I sometimes have to wait too long when I ring the call bell, and I don't like the food very much." They said they had discussed these issues with the manager and some changes had been made regarding their food preferences.

Other comments from people included:

�I�m satisfied. They are very nice.�

�It�s a really good home.�

�They find out what I like and don�t like.�

�They provide a lot of entertainment.�

A relative said "I would recommend this home to others. I still think some improvements are needed, but things are getting better."

We watched how the staff supported the people in their care. We saw people were treated with dignity and respect. For example, when staff talked with people they made sure that they got down to their eye level. We heard staff address people respectfully, speaking quietly about private matters.