• Services in your home
  • Homecare service

Archived: Helping Hand

13 Finkin Street, Grantham, Lincolnshire, NG31 6QZ (01476) 577781

Provided and run by:
Helping Hand

Important: The provider of this service changed. See new profile

All Inspections

6 February 2014

During a routine inspection

We spoke with four people who used the service and two close relatives. One person said, "I'm really lucky to have my carers. They're helpful, they're lovely and I really enjoy them coming." Another person said, "My carers turn up when they are supposed to and know what they are doing." No one we spoke with raised any concerns about the care and support provided.

We observed that before people received any care or support they were asked for their consent and the provider acted in accordance with their wishes. We saw that care plans and risk assessments were informative and up to date. Staff we spoke with were familiar their contents, which supported them to deliver appropriate and safe care. Staff recruitment systems were robust and staff were supported to do their jobs properly through appropriate training and monitoring.

The provider had a range of quality monitoring systems in place to ensure that care was being delivered appropriately by staff in line with individual care plans, and that people were satisfied with the service they were receiving.

4 October 2012

During a routine inspection

We spoke with the registered manager, three staff members, three people who used service on the day of our inspection and a social worker from Lincolnshire County Council. We looked at people's care plans and risk assessments and information about the service.

People we spoke with told us they felt the staff respected their opinions and decisions. Comments included, 'I get help with my shopping and preparing my food. The staff help me around the house and we go out together.'

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One person told us, 'All the girls (staff) are wonderful, they visit at the times stated on the care plan but if they are running late I get a phone call.'

The people we spoke with all talked positively about the staff that supported them. They told us they felt confident the staff had the appropriate skills and experience and that they were suitable, honest and trustworthy.

One person said, 'I have recently started using the service, I'm very happy with it, the service is very good and all the girls (staff) are good at their job.'