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Keychange Charity Romans Care Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 20 September 2013
Date of Publication: 2 November 2013
Inspection Report published 02 November 2013 PDF


Inspection carried out on 20 September 2013

During a routine inspection

During our inspection we spoke with five people who used the service and four relatives and a GP. We also spoke with five staff members, three of which were care staff. The people we spoke with told us they were happy with the care they had received and with the staff team. One person who used the service told us "I really like living here" and, "They pamper me and always come when I ring my bell�. Staff told us, �I like that we can talk to the people and no day is the same�. Staff we spoke with said that they had undertaken safeguarding vulnerable adults training, and people we spoke with told us that they felt safe and knew who to talk to if they had any concerns.

The staff also told us they felt valued and supported by the management and had their training needs met. The staff told us they felt confident that the quality of individualised care delivered in Romans Keychange was of a high standard. We found care plans, staff records and other records relevant to the management of the home were accurate, reviewed regularly and fit for purpose.

The home had systems in place to assess and continually review the service that it provided and had made improvements where needed. We found that people were involved in all aspects of their care, and in any changes to the service that may have affected them.

We also looked at other records to help us understand the needs and views of the people who used the service. These included residents, relatives and health professional satisfaction surveys, resident�s meeting minutes, staff personnel files, the home�s incident and complaints log, the communication book and the home�s operational policies.

We found people were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.