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Keychange Charity Romans Care Home Good

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 14 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF


Inspection carried out on 14 January 2013

During a routine inspection

During our visit we spoke with five people who lived in the home and five visitors. We spoke with four members of staff, including the manager, the deputy manager, the cook and a care assistant. We looked at the responses to recent satisfaction surveys which gave us additional information about the views of people who used the service.

We looked at the records of three people and found that people's care was assessed, and planned and delivered on this basis.

Everyone we spoke with said they were looked after well by staff. One person said "They've been very good to me". We spoke with visitors to the home. Their comments included "Everyone seems happy and there's always a good atmosphere" and "The home is really good and the staff are all very friendly".

We looked at messages of thanks from people who lived at the home and their families. One relative wrote, "Staff at the Romans have been unstinting in their help, advice and support ... they continue to provide safe, kind, caring support ... and their professionalism is outstanding". Another relative had written, "I cannot express how kind and caring all the staff are at Romans ... they gave us all the help that was needed - and more - both physically and emotionally".

We saw that staff had a good understanding of the needs of the people who lived at the home, and received the training and support they needed.

There were systems in place to assess and monitor the quality of service that people received.