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Inspection report

Date of Inspection: 7 July 2014
Date of Publication: 13 August 2014
Inspection Report published 13 August 2014 PDF

Overview

Inspection carried out on 7 July 2014

During a routine inspection

Our inspection team comprised two inspectors. We considered our inspection findings to answer questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

This is a summary of what we found �

Is the service safe?

People said they were treated with dignity and respect and felt safe. There were the right amount of skilled and experienced staff working at the home to safely meet people�s needs.

Systems were in place to make sure that managers and staff learnt from events such as accidents and incidents, complaints and concerns. This reduced the risks to people and helped the service to continually improve.

The home had proper policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards, although no applications had needed to be submitted recently. Relevant staff had been trained to understand when an application should be made, and in how to submit one. This meant that people's rights would be safeguarded as required.

Is the service effective?

People were satisfied with the care provided. Comments included: "It's very good, nice and homely"; "I hope every home's as good as this one"; "It feels like a family".

People�s health and care needs were assessed with them, and they were involved in writing their plans of care. Staff had been trained to an appropriate standard to enable them to meet the needs of the people who used the service.

There was a choice of food on offer and people's nutrition and hydration were monitored. People said that they enjoyed the meals and staff knew their likes and dislikes. Comments included "We're offered a choice and they try and accommodate you with whatever you want" and "The food's quite good".

People completed a range of activities in and outside the service regularly. This helped to keep people involved with their local community.

Is the service caring?

People were supported by kind and attentive staff. We saw that nurses and care workers showed patience and gave encouragement when supporting people. People commented: "They're very good"; �They are very helpful and caring�.

Is the service responsive?

People�s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people�s wishes.

People using the service, their relatives and staff completed regular satisfaction surveys. Where shortfalls or concerns were raised these were addressed.

Is the service well-led?

The service worked well with other agencies and services to make sure people received their care in a joined up way.

The service had a quality assurance system to help make sure the service was continuingly improving.

Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the home and received appropriate supervision.