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Inspection report

Date of Inspection: 28 June 2013
Date of Publication: 14 August 2013
Inspection Report published 14 August 2013 PDF

Overview

Inspection carried out on 28 June 2013

During a routine inspection

We spoke with five people who were receiving a service and twelve relatives. People told us staff always consulted them about their individual needs and involved them in decisions about their care and treatment. One relative said "I'm very impressed the way they listened to Mum and tailored the care to meet her individual needs".

The people we spoke with said that their needs were met and they were happy with the care provided.

People told us that staff always maintained their dignity when carrying out personal care. One person living at Chapelfields said "It's home from home". One relative said "They always ring me if there are any changes at all in my (relative's) condition". Another relative said how much they appreciated the "little touches" that improved people's dignity, such as making sure the dining tables were nicely set with condiments, flowers and napkins.

Care records gave staff clear instruction on how to meet people's individual needs and showed that people were helped to access other health and social care services when necessary.