28 May 2013
During a routine inspection
Comments made included,
'I am happy now I have the same team of four carers it has made a real difference'.
'I only want what is best for [my relative] so I always contact the management if I have any concerns'.
'It is better since they employed the senior staff as I can usually speak to one of those if I need to'.
We looked at some of the records the agency held about people who received personal care. We saw individuals and their families had been included in agreeing to the support to be provided by the service. The care records we looked at showed us that individual care had been tailored to the needs of people who received the support and care.