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Inspection report

Date of Inspection: 10 May 2013
Date of Publication: 15 June 2013
Inspection Report published 15 June 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People were cared for and supported by suitably qualified, skilled and experienced staff.

Everyone we spoke with expressed that the staff at the practice were kind, respectful and helpful. One person told us “Nothing is too much trouble; the staff cannot do enough to help me.”

We looked at records of staff employed at the practice. These records showed that staff only started work at the service after they had completed an application form, attended an interview, satisfactory written references had been obtained and a police records check had been made. All these checks helped to make sure that only people who were deemed suitable were employed.

Staff that we spoke with indicated that they had received a comprehensive job description and were clear about the roles and responsibilities expected of them.

Staff received yearly appraisals which would review their knowledge and skills and identify any further training they may need. This ensured that staff were kept up to date and were able to respond to the changing needs of the people who used the service.

This meant that, people who used the service were protected against unsafe care because the provider has effective recruitment and selection procedures in place.