You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 10 May 2013
Date of Publication: 15 June 2013
Inspection Report published 15 June 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People that we spoke with told us that they were encouraged to make independent decisions about heir dental needs; and were offered a choice of treatment options. One person told us “The dentist explains everything to me in a way I understand.” Another said “When I see the dentist there is no pressure on me to have a particular treatment, its up to me to decide after listening to the dentist’s advice.”

People expressed their views and were involved in making decisions about their care. Staff told us that they always explained the different options available and encouraged people to make their own decisions in their own time. This was confirmed in people’s notes. One person told us “I am asked if I wish to go ahead with something and can go away and think about it, I can change my mind at any time.

The practice operated an appointment system that made special arrangements in he event of a dental emergency with people being seen the same day if they were in pain. Consultations were carried out in advance of any treatment taking place to ensure that people’s needs were assessed and they were given time to consider the options available. Dental assessments and a full medical history were taken to ensure an appropriate treatment plan was generated.

People who used the service were aware that they could withdraw their consent at any time. One person told us “I had toothache and was advised I could either have the tooth out or try a course of antibiotics. I took the medicine, my tooth has been fine ever since, the dentist checks it each time I visit him.”

This meant that there were systems in place to gain and review consent from people who used the service. Staff were trained and understood how consent was gained and documented. This ensured that people’s Human Rights were upheld.