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Ashleigh House Requires improvement

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Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 5 July 2014
Inspection Report published 05 July 2014 PDF | 82.43 KB


Inspection carried out on 29 May 2014

During a routine inspection

An adult social care inspector visited this service which helped us gather evidence against the outcomes we inspected to help answer the five key questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well-led?

Below is a summary of what we found. The summary was based on our observations during the inspection, we spoke with people who used the service and staff who worked there, and looked at records.

Is the service caring? � People told us they were given choices about how their care was provided and that these were respected by the service. We spoke with three people who used the service who were complimentary about the staff at the service and stated they could raise any issue and staff were very quick to respond.

Is the service responsive? � The service held regular meetings with people who lived at Ashleigh House and people were asked about their views on the quality of the service. The service had good relationships with other health and social care professionals and we saw that the service was quick to request support for people�s physical and mental health if it was required.

Is the service safe? � The service had safeguarding policies and procedures in place and the manager and staff we spoke with knew how to respond to any concerns that were raised with them. Three people we spoke with all said they felt safe at the service. One person said; �I feel safe here, I talk to the staff if I feel low or lonely�. There were good systems in place for ensuring medication was stored, administered and disposed of safely. One staff told us; �It�s a lot easier now we have a new system in place, I feel much more confident with it�.

Is the service effective? � We saw that care plans had a person centred format, and they showed how people�s views and preferences about their care had been recorded. People were supported to give their consent so information the service held about people was used appropriately with staff and other professionals on a need to know basis.

Is the service well-led? � The manager had a system of seeking views from people who used the service and held meetings with the staff team and provided training and support through regular supervisions. The manager also reviewed incident reports at least weekly and checked the quality of recording in peoples care plans.

What people told us �

We spoke with four people who ilved at Ashleigh House and observed staff and the manager have lots of positive and supportive conversations with people throughout the day.

Comments from people included; �I love it, I�m happy living here�;

�It�s sound here�;

�The staff have got our interests at heart�;

The staff are nice�;

�I do feel safe here, I can tell the staff if I�ve got a problem�;

�We can make our own breakfast, lunch and supper, it�s great�;

�There is plenty to do it�s just whether I can be bothered to get off my butt and do it!�.