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Archived: Chiltern Court

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All reports

Inspection report

Date of Inspection: 20 December 2011
Date of Publication: 20 January 2012
Inspection Report published 20 January 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Generally people had felt supported and well cared for. However, training had been lacking for staff in the Mental Capacity Act, Best Interests and Deprivation of Liberty. Overall, we found that Chiltern Court was meeting this essential standard but, to maintain this, we suggested that some improvements were made.

User experience

People said that should they have any concerns they felt confident approaching a member of staff or the registered manager.

Other evidence

The registered manager confirmed she was the safeguarding of vulnerable adult lead at the home. She said that she had received adult protection training through the predecessor organisation. The home had safeguarding of vulnerable adults policies and procedures which we were told were stored in the nurses’ office on each floor of the home.

The registered manager said there had been one safeguarding event at the home over the last 12-months. We found that the home had undertaken appropriate actions, reported events and involved appropriate authorities. An investigation had taken place which resulted in outcomes which had been actioned.

Staff confirmed they were familiar with the complaints procedure, abuse and bullying policies in place at the home. The staff we spoke to said they would report any concerns immediately to either the registered nurse or registered manager. They also said that they had received safeguarding of vulnerable adults training during 2010 – 2011. The staff training matrix confirmed that 100% of staff had received training in safeguarding of vulnerable adults. The last training session had taken place in July 2011.

The registered manager and discussions with staff confirmed that Mental Capacity Act and Best Interests training had not taken place. The registered manager said that Mental Capacity Act, Deprivation of Liberty and safeguarding trainings were now being provided to staff on the new e-learning training database.

Two relatives of one person at the home commented that she had told them that at times female carers could be ‘a bit rough’.