Archived: Sygmacare

221 Felixstowe Road, Felixstowe Road, Ipswich, Suffolk, IP3 9BN 07894 254724

Provided and run by:
Sygma Care Limited

All Inspections

25 June 2013

During a routine inspection

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. People told us that staff treated them with respect and dignity. One person told us, "They (staff) treat you with respect." and, "We are a 100% satisfied." When we asked people if they were given choices they said that staff always asked them before proceeding with providing any care. One person told us, "They know exactly what I need."

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One person told us about the staff, "Excellent carers, they are." Another person told us about the service, "Excellent. Flexible." and about staff, "Staff are so personally involved. It is very good." Although the information contained in people's care plans was basic, the provider still assured us that people's needs were communicated effectively and were met.

Medicines were safely administered. The provider had a medication policy in place which had been recently reviewed. Staff were well supervised and trained to deliver safe and effective care. People felt that staff were caring and that the service was well led.

20 June 2012

During a routine inspection

During our visit to the service we spoke with two people who used the service, they stated that the attention that they received was excellent and the care met all their needs and more.

One person told us that the staff were "Proper carers" who really looked after all their needs and "Go beyond the call of duty." Another person told us that the staff "Go the extra mile", they washed them properly and took good care of them.