Two inspectors visited Revelstoke Lodge between 10am and 4pm on Friday 22 June 2012. We met individually with ten people who were living in the home, and were able to observe others during the day in communal areas. We met two relatives who were visiting. Thirty one people were living at the home on the day of our visit.We looked at a sample of the care plans and records that were kept to enable staff to meet people's personal and health care needs in a consistent way.
We met with the manager who had been in post since October 2011 but was not yet registered with the Care Quality Commission. She accompanied us on a tour of the premises.
We met with some of the staff, including the lead nurse, care and domestic staff. We looked at the procedure that was used to recruit new staff to the team.
We looked at records of accidents and incidents, and heard from the manager how the service monitored the quality of the service and managed risk.
We saw that people's care needs were assessed, and that care was delivered in a safe and consistent way. All the people who spoke to us said that the staff were 'very good.' One said, 'The staff are as good as gold.'
One visitor said, 'Don't worry, if I had any concerns I would go straight to the manager. She is very good and puts the fun in the place.'
We saw that there was a varied and flexible programme of activities. Two people who had needed support to go out of the home, for example to a shop, said that the staff were sometimes too busy. On the day of this inspection we saw that one person was supported by a staff member to go out.
Another person said that though they could not be happy since the death of their spouse, they were 'Content and well cared for here.' They had a knee and hip replacement, and told us they were getting better all the time. Two other people told us they were preparing to move to independent accommodation, and had become stronger and more independent during their stay at Revelstoke Lodge.