The Care Quality Commission

Archived: Broome End

Pines Hill, Stansted, Essex, CM24 8EX (01279) 816455

Provided and run by:
Four Seasons (No 11) Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

29 February 2012

During a routine inspection

People with whom we spoke were happy with the care they received at Broome End. Each person had an individual personalised care plan, which identified their care needs and choices. People spoken with stated that the carers provided any care they needed. Staff were observed speaking with residents with dignity and respect and involving them in their care. People appeared relaxed with staff and were viewed making choices on how they wanted their care provided. Staff spoken with confirmed they had enough staff to cover the care required and during our visit at no time were people seen waiting for their care.

Some people with whom we spoke were happy with the cleanliness and decoration, but others felt that the service needed some decoration. The lounges and dining areas were well decorated and the furniture was of a good quality. Each bedroom seen had personal possessions, such as pictures and ornaments.

The service has systems in place to consult with people who use the service, relatives and visitors on the quality of the service provided.

There are systems in place for people to use if they have a concern or are not happy with the service being provided to them. People with whom we spoke said they were happy with the care they received from the staff and knew how to raise any concerns they may have.