Archived: Barrs Court Mews

We rated Barrs Court Mews good overall because;

• People who use the services had access to support from staff 24 hours a day including up to three hours of individual time for support and guidance.
• Staff helped people who use the service to achieve independent living and manage their long term chronic mental health issues including substance misuse issues.
• The environment at Barrs Court Mews was visibly clean. The flats were recently built and in good decorative order.
• People who use the services were able to personalise their flats.
• Staff received an induction period and mandatory training, including shadowing a member of staff before completing shifts on their own.
• There was effective liaison and partnership working between the staff and external professionals at Barrs Court Mews and the community mental health teams who were involved with the people who used the services.
• Staff received regular supervision and de-briefings following serious and untoward incidents.
• People who used the services actively contributed to their support plans and there was evidence of the collaborative work between the service user and staff working towards personalised goals.

However:

• People who used the services were unsure about how to access advocacy services and there was no information about advocacy services displayed on the premises.