• Community
  • Community healthcare service

Archived: North Somerset Community Hospital

Old Street, Clevedon, Somerset, BS21 6BS (01275) 872212

Provided and run by:
North Somerset Community Partnership Community Interest Company

Important: The provider of this service changed. See new profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for North Somerset Community Hospital can be found at North Somerset Community Partnership Community Interest Company. Each report covers findings for one service across multiple locations

21 February 2014

During a routine inspection

Clevedon Community hospital provided a wide range of outpatient services, rehabilitation inpatient care and a minor injury service for the people of North Somerset. We looked at service provision in these three areas of the hospital.

During the inspection we spoke with eight patients, 14 staff and reviewed 16 care records. All the people we spoke with told us they were treated with dignity and respect and staff were 'kind' and 'helpful'. One person told us 'it's been a very good service and they have been very attentive'. Another person told us 'it's a pleasant change being treated and seen as an equal'. While a third person told us 'I have been happy with my treatment'.

The people who used the inpatient services told us they were not always given appropriate information and involved in making decisions about their care and treatment. However, people we spoke with in the outpatients department (OPD) and minor injury unit (MIU) told us everything had been explained and they had been fully involved in treatment decisions.

We spoke with a visiting healthcare professional who told us 'patients were delighted to be here'. Their opinion of the service provided was 'they get good results'. We found from our inspection, overall people and relatives seemed very satisfied with the service being provided by Clevedon Hospital.

We looked around the hospital and saw people were not always protected from the risk of infection because appropriate guidance had not always been followed.

We spoke with staff and saw people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We reviewed the complaint system and saw there was a complaint process available. However information about how to complain was not easily accessible.

8 August 2012

During a routine inspection

Most of the people at the hospital were too ill to speak with us on the day of our visit. However, we did speak with three people who were patients on the ward. On the day of our visit there were 13 people in total staying on the wards. We received a number of positive comments about the care provided at the hospital. One person told us that their care had been 'excellent' and that they were 'well looked after'.