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Archived: Cranstoun - Sisters Avenue

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 73.51 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2013, talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People using the service made positive comments about the staff who worked at Sisters Avenue. Their feedback included "they're genuine, they're trying", "the workers here are great" and "my key worker is good". One person told us that "the door is always open" when they needed to see staff.

As stated previously, we saw that individuals had regular one-to-one meetings with their allocated key worker. These one to one meetings were used to review progress with achieving goals as set out in their support plan and were also an opportunity for the person to raise any issues they had.

There were two staff on duty for each shift during the day with a concierge service provided overnight. People using the service and staff members told us that these levels were sufficient. The staff spoken to during our visit said that they received the training they required to do their job and received regular supervision. Each person spoken to confirmed that they felt able to approach their line manager for support at any time.