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Archived: Cranstoun - Sisters Avenue

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2013, talked with people who use the service and talked with staff.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

People using the service were satisfied with the accommodation provided to them saying "I'm happy with the facilities" and "it's like a palace for me". Two people spoke about recent problems with water leaking in some rooms resulting in the house being without hot water and heating for a short period however this had now been resolved. Some frustration was expressed regarding delays with contractors provided by the Housing Association who own the property.

The premises were seen to be kept clean and satisfactorily maintained on the day of our visit. The communal areas would clearly benefit from some re-decoration and the bathrooms updated. The manager told us that these areas were due to be re-decorated in the first quarter of 2014 and we saw written confirmation of these arrangements. The provider may wish to note that carpeting in the communal areas and stairwells would also benefit from replacement.

We saw regular Health and Safety checks took place within the service. An electrician was testing all of the portable electrical appliances within the service on the day we visited to make sure they were safe. The manager told us that the problems with the water had unfortunately arisen after safety valves being fitted to all of the hot water outlets.

The provider may find it useful to note that three people raised an issue around access to the computer provided for their use in the dining area and the lack of any wi-fi coverage within the house. They told us that the computer software was out of date and they sometimes had difficulty in accessing this equipment as it was shared between seven people. The manager told us that this had been looked into but the costs of fitting hardware necessary for wi-fi had prevented further progress.