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Archived: Regal Care

27 Churchill Walk, Saltash, Cornwall, PL12 4PG (01752) 311625

Provided and run by:
Mrs Tanya Maria Jane Larkin

Important: This service is now registered at a different address - see new profile

All Inspections

10 October 2013

During a routine inspection

We arranged our visit with Regal Care two days prior to the inspection to ensure arrangements could be made for us to talk with people and staff.

We spoke with a senior care worker who told us that it was necessary to obtain people's consent before undertaking tasks. One person told us that 'we were given a folder of information which was very professional. Options were explained to us and we were very involved in making decisions about the support we would receive'.

Everyone we spoke with was very positive about the care they received and told us the service was very flexible. One person said 'it is like a breath of fresh air. They deal with my husband very well; he is happy with the girls and feels he can trust them. There is always sufficient time and they are never rushed. Care is reviewed and things can change if they need to.'

Members of the team we spoke with told us that there is good communication between staff and a culture of peer support. One member of staff said 'it is an on-going supportive environment' and went on to say that 'the manager was very approachable and ensured staff had the necessary support.'

We saw that it was very important to the manager that the organisation provided a quality service. One person said 'I have no hesitation in recommending the service; I cannot fault it in any way'.

14 March 2013

During a routine inspection

Our inspection was arranged two days in advance. This was to ensure we had time to see and speak with the staff, as well as people using the service.

We spoke with four people or their significant other who used the service on the day of our inspection. Each person expressed positive comments about the care and support they received. One person said, ' You cant fault them. The team are exceptional, they are caring and nothing is too much trouble.'

We saw that care was provided by trained staff who knew the needs of people well. One staff member told us, 'I was introduced to all the clients which was very helpful, it meant I knew people before I provided the care.'

We looked at safeguarding procedures; this is how the service ensured people using the service were protected from harm. We saw suitable systems were in place to support and protect vulnerable adults.

We looked at the recruitment procedures for staff and found that the necessary policies and procedures were in place.

We checked records were stored safely and correctly and systems were as required. This was to ensure people's confidential information was stored appropriately.