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Manor Park Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 30 August 2013
Inspection Report published 30 August 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

Reasons for our judgement

At the time of our inspection Manor Park Care Home were in the process of recruiting a new Registered Manager. During our visit we spoke with the deputy who was acting manager, and the area quality assurance manager. We also spoke with seven members of nursing and care staff. They had a good understanding of the importance of respecting people’s wishes and seeking their consent before any care or treatment was started. They described how they worked with people to find out their likes and preferences and to give people choices. Staff described how they assessed people’s capacity to make different decisions about their care and involved family members and other agencies to act in the best interest of the people they provided care for.

We spoke with five visiting relatives to find out about their views of the home. They all spoke positively about how the staff involved people in decisions about their treatment and care and how they acted in accordance with their wishes. Relatives told us that communication with the home was good. One relative explained how the home always discussed anything new or any changes with family to agree care and treatment as the person had lost capacity to make decisions for themselves. Another relative commented: “I think this is one of the top homes in the area.”

We reviewed six people’s care records which contained information about people’s likes and preferences, such as the time they liked to get up and to go bed. We saw consent forms were used in the care records for things such as the use of bed rails to manage the risk of a person falling out of bed. We saw some evidence that care plans had been discussed and agreed by the person living in the home. We also saw evidence that relatives had also been involved in the planning of people's care.

We observed staff interacting with residents. We saw staff gave people choices and supported people in an unrushed way. We found before people received any care or treatment, this was explained to them, and they were asked for their consent. For example, we saw people being assisted to move from the lounge to the dining area. Staff explained to people they were about to use a hoist to help transfer them into a wheelchair and checked they were happy with this.

We saw there was a consent policy in place supporting the principle of involving people in decisions about their treatment and care including making reference to managing consent for those people who do not have capacity.