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Manor Park Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 30 August 2013
Inspection Report published 30 August 2013 PDF

Overview

Inspection carried out on 6 June 2013

During an inspection looking at part of the service

We spoke with five visiting relatives to find out about their views of the home. They all spoke positively about how the staff involved people in decisions about their treatment and care and how they acted in accordance with their wishes. Relatives told us that communication with the home was good. One relative explained: �We were involved in reviewing the care plan recently. This is done every year and the staff speak to us about anything new in between to keep us up to date.�

We saw the home had a medicines policy in place. Medicines audits were completed by staff working at the home to measure the safe handling of medicines, in line with the homes policy and current guidance.

Staffing levels were reviewed and increased during our inspection based on the dependency levels of the people living in the home. Manor Park Care Home agreed to keep the Care Quality Commission (CQC) informed of any changes in staffing. The CQC will continue to monitor the staffing levels within this home.

People spoken with said they had no concerns or complaints about the home at this time. They said they knew who to speak to if they had a worry or concern. They told us they felt able to make comments and were confident the staff or manager would do all they could to put it right. One relative said: �I have only needed to complain once about [my relative] not being smartly dressed. This was sorted out immediately I mentioned it and I�ve never had to complain again.�