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Manor Park Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 10, 11 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

Overview

Inspection carried out on 10, 11 January 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences so we spent time with people in the lounges. We spoke to some people who used the service, their relatives and staff about the care and support provided at Manor Park. Two inspectors carried out this inspection over two days.

We spoke with six relatives who all told us that staff were excellent; very kind and caring but people did tell us that they felt there were not enough staff on duty and there were times when people had to wait to be attended to. Our observations indicated that staffing levels needed to be reviewed in order to ensure people�s needs are met and to ensure the safe running of the home.

We asked people about making complaints if they were unhappy about any aspect of the service and without exception the people we spoke with said they would talk to a member of the management team and they felt confident that any complaints would be dealt with swiftly.

We spoke to seven members of staff who told us they enjoyed working at the home but they struggled to complete their duties because there were not enough staff on duty.

We returned to the home for a second day in order to spend more time assessing staffing levels and to meet with the manager who was unavailable on the first day.