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Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff were supported to deliver care and treatment safely. We spoke to the provider and a care worker who told us that they were a close knit small team who met together once a week to ensure that everyone was aware of any issues and knew who was doing what for people using the service. These were recorded so that the provider could ensure that staff knew what their responsibilities were and that peoples’ needs were met.

We saw records of one to one staff supervision sessions where staff were able to discuss any concerns or training needs and where the provider could ensure that staff were competent. We looked at training records and the training matrix. All staff had undergone a wide range of relevant training such as safeguarding, Mental Capacity Act and deprivation of liberty, diversity and equality, total communication and person centred care and first aid.

The provider may wish to note that some staff members had not completed safe medication administration training although they did not provide this service very often. The provider said that they would ensure that this was done. Also staff had not had any formal training in the person’s medical condition related to current prescription medication. The provider said that they would ask the District Nurse if they could provide this. People could potentially be at risk if not all staff who provide personal care related to medication have not received relevant training to ensure that they know what to do to meet peoples’ needs safely.