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Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

There were policies and procedures about safeguarding including a whistleblowing policy. This meant that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The person we spoke with during this inspection said that their views and concerns were listened to and that they felt safe. The service had not had any written complaints and the person we spoke with said that they felt that they could talk about anything with the provider and staff who they had known for some years before they had required of issues to look out for to protect people.

Both had attended county council safeguarding practitioner training and trained all the staff in the small team about how to recognise and report suspected abuse. They also understood the safeguarding process and we saw that both the provider and the care worker had also had safeguarding training that included local policies and contact numbers for reporting and understanding abuse and protecting vulnerable people. This included numbers for local procedures in other county councils as the Supported Living service had contact with them. We saw that safeguarding was also covered in the induction for new staff. This meant that staff had the training and skills to detect potential abuse and their competencies were checked on a regular basis.

Staff were also aware of the Mental Capacity Act 2005 and Deprivation of Liberty guidelines through attending training and understood what this meant for people. This meant that peoples’ rights were protected.

The provider said that they were always available via a mobile phone and call bell system and that the staff rota was clear about which staff member was on call. When we spoke to the person receiving the service they said that they could always get hold of someone to help them if they needed assistance. The provider and some of the staff lived on site and were therefore available as well as the on call staff member.

The provider had financial systems in place, which protected people. For example, we looked at an invoice for the person using the service and saw that the information was clear so that people would be able to know what they were paying for.