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Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF


Inspection carried out on 25 January 2013

During a routine inspection

We carried out this unannounced inspection on 25 January 2013. The agency is a family business and was providing personal care for one person living within a Supported Living environment which was also managed by the directors of the agency as a separate service. We spoke with the provider, one care worker, the person receiving the service and looked at records.

We spoke with the person who used the service. We heard that they felt that the care and support given by the agency was �perfect for them� and met their needs. Comments included �I always know how to get help from someone and they help me properly with my medication, they are great!�

We saw that care and support was well planned, the person receiving the service had lived within the Supported Living setting for some years but had only recently required a personal care service from the agency due to their increased needs. They felt that they had been involved with deciding how their care should be delivered. Where risks were identified, plans were in place to minimise those risks.

We saw that the service had systems in place to support and train staff. These helped to protect people. Staff had training in the protection of vulnerable adults and understood what the processes were for reporting any concerns. This also helped to keep people safe. The provider carried out regular quality assurance visits in an informal way and completed care plan reviews to check that the person was happy with the service.