20 September 2017
During a routine inspection
There was a registered manager at the service at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe and were protected from the risk of potential abuse. Staff understood safeguarding procedures and knew what to do if they had concerns about abuse. The staff were suitable to work in the caring profession and were recruited safely.
People were protected from risks to their health and wellbeing because risk assessments to guide staff were clear and provided enough detail for staff to know how to manage specific risks.
Staff were trained to carry out their roles and provided with on-going support. Staff developed caring relationships with people using the service and respected their diversity and dignity.
People were supported to get enough to eat and drink and people had access to healthcare professionals. Medicines were managed and stored adequately.
People were involved in planning their care and care records included information about people's likes and dislikes and promoting their independence and wellbeing.
People were supported to have control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
There was a positive and open culture at the service. People felt they could report concerns when necessary.