• Dentist
  • Dentist

Swan Dental Practice

5 Ripon Road, Harrogate, North Yorkshire, HG1 2SX (01423) 503573

Provided and run by:
Swan Dental Care LLP

Important: The provider of this service changed. See old profile

All Inspections

20 January 2020

During a routine inspection

We carried out this announced inspection on 20 January 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Swan dental Practice is in Harrogate and provides private dental care and treatment for adults and children.

Due to the nature of the practice access for people who use wheelchairs is not possible. The practice support patients to find a more suitable dental practice to meet their needs.

Car parking is located outside the practice and local transport links are nearby.

The dental team includes two dentists, three dental nurses, a dental hygienist and a receptionist. The practice has three treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Swan dental Practice is the principal dentist at the practice.

On the day of inspection, we collected 50 CQC comment cards filled in by patients.

During the inspection we spoke with two dentists, two dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

The practice is open:

Monday, Wednesday, Thursday and Friday 8am-5:20pm

and Tuesday 8.30am- 7.30 pm

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

26 April 2013

During a routine inspection

We spoke with three people who used the service, all of whom spoke positively about the practice. One person told us "The staff are excellent, staff are always welcoming and polite.' and 'Everything is always explained to me; I feel put at ease and understand the treatment I am getting.'

People told us that they were always able to find an appointment time to suit them and commented that they usually saw the dentist promptly within their appointment time. People also said they were clear about the cost of their treatment. One person told us they were given choices in relation to their treatments and given the opportunity to ask questions. We looked at three electronic patient records and saw they contained information about the person's oral health needs and the treatment provided.

We asked people about the cleanliness of the surgery and they said they found the surgery to be "spotless" and "always clean and tidy."

The three people we spoke with knew to speak to a member of staff if they had a complaint and said that they would feel comfortable doing so.

The practice was clean and hygienic. We saw evidence that equipment was sterilised to the appropriate standards. This helped to reduce the risk of any cross infection to patients and staff.