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Westbridge House Rehabilitation Unit Good

All reports

Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF

Overview

Inspection carried out on 18 November 2013

During a routine inspection

People who used the service were involved in their care and running of the home. People told us, �I know I have a care plan and I can change it if I don�t like what�s written about me.� Another said, �We have meetings about my care and the nurse and consultant come as well.� People also told us residents� meetings were held where they could comment about the running of the home. One person told us, �Yes I feel involved in the home. It�s the only place where I�ve felt like the staff genuinely listen to you and take notice of what you say.�

Information was available for staff to follow to ensure people�s needs were met. This information was held securely and updated regularly.

People were provided with a varied and nutritional diet. Comments included, �The food is great�, �There is always plenty of choice� and �I really enjoy my meals.�

The provider had recruitment policies and procedures in place which ensured people were not exposed to staff who should not be working with vulnerable people. People who used the service were involved in the recruitment and selection of prospective employees.

People could make complaints and these would be listened to and acted upon. People told us, �I would go the manager, she�s really good and will sort it out�, �I would see the manager� and �We are asked at the residents meetings if we have any complaints and these are looked into.�