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The Evergreens Care Centre Good

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 14 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF

Overview

Inspection carried out on 14 November 2013

During a routine inspection

During our inspection we spoke with seven people who used the service, three relatives and five members of staff. People told us they were happy living at Stephenson Court. One person said, �The staff are brilliant, they are always there when I need them.�

People told us they were happy with the care they received and staff checked they were in agreement with it. We saw staff consulted people before they provided care and support.

We found people�s needs were assessed and care was planned in line with their needs. One person said, �I like living here, everyone is so friendly, it�s like home.� One relative said, �They really look after mam well here.�

We saw that the provider had a safeguarding policy in place which detailed the actions to be taken should staff have concerns about care or witness a safeguarding incident.

At the time of this visit there were enough qualified, skilled or experienced staff available to meet people�s needs. Staff responded promptly to requests for assistance.

There was an effective complaints system available and a clear way of identifying complaints. We found that comments and complaints people made were documented and responded to appropriately.