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Archived: True Care

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All reports

Inspection report

Date of Inspection: 6 September 2011
Date of Publication: 6 October 2011
Inspection Report published 6 October 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People are encouraged to be involved in day to day decision making. People have their privacy, dignity and independence respected by the staff team.

Overall we found that Truecare were meeting this essential standard.

User experience

People told us how they were involved in decisions relating to their care. One person explained how their care needs had changed since their initial assessment when a representative from the agency had visited them to discuss the assistance that they needed.

People said that they were treated well and that their dignity and privacy were maintained. We were told that staff ensured that people’s independence was promoted. We saw evidence of this within care plans. Staff had been reminded to encourage people to carry out tasks where they were able to do so. One person’s relative commented that the agency staff were patient when supporting their family member with personal care and when they became challenging.

We asked if people were able to express their views on what was important to them. All of the people we spoke to confirmed that they felt that they could and would be happy to raise any concerns or worries with the agency. One comment received was “I would certainly let people know if I wasn’t happy”.

Other evidence

The manager told us that whenever possible they involved a family member or representative in a person’s initial assessment. During the assessment the agency detail the person’s cognitive skills and their capacity to make decisions.

Staff we spoke with explained how they would ensure that a person’s dignity and privacy was promoted when supporting a person with personal care. They told us that they keep records of the tasks completed and that they refer to the care plan to ensure that a person receives their care that they need. One family member confirmed that agency staff read the care plan when they arrive. They added that they will often also instruct new staff on how to carry out their duties.