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Archived: Church View (Bishop Auckland)

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Inspection report

Date of Inspection: 21 February 2014
Date of Publication: 3 April 2014
Inspection Report published 03 April 2014 PDF | 67.91 KB


Inspection carried out on 21 February 2014

During an inspection in response to concerns

We received information from a member of the public visiting the service that people's nutritional and hydration needs were not always being met. We therefore conducted this inspection in relation to those concerns expressed to us.

We spoke with four people who used the service, three people's relatives, seven members of staff and one health professional who was visiting a person on a health appointment.

People we spoke with talked positively about the care they received. One person told us "it's a lovely place the staff are brilliant." Another person told us " I enjoy the food, we always get two options at meal times and the menu is varied."

Relatives we spoke with talked positively about the service. One person told us "We have no concerns about the variety of foods provided to my relative, they are always offered snacks and drinks when I am here." Another person told us "The staff are brilliant they can't do enough to help."

One visiting health professional told us "We don't have any concerns about people's nutritional and hydration intake. The dieticians visit the service and if we were concerned about people's needs not being met we would take appropriate action."

We looked at the care records of five people and observed how people were supported during meal times. We found people had care plans in place where they were at risk of poor nutrition, but people were not always well supported during meal times on the dementia care unit.