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Archived: Cedar Grange

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 4 January 2013
Date of Publication: 16 January 2013
Inspection Report published 16 January 2013 PDF

Overview

Inspection carried out on 4 January 2013

During an inspection to make sure that the improvements required had been made

At the previous inspection of the home in September 2012 we issued three compliance actions. The providers submitted an action plan to tell us how they had become compliant with these outcomes.

At this inspection we reviewed the information held at the home and spoke to the registered manager, the quality manager, two members of staff, two people who lived at the home and a relative. This was to help us reach a decision about the improvements made by the home. We found that they were now compliant with the outcomes assessed.

We observed that staff treated people who lived at the home with respect. The interactions that we saw during the serving of lunch promoted privacy and dignity and people were encouraged and assisted to eat their meals.

The people we spoke with told us that they were satisfied with the care they received. They told us that staff were polite and that they were confident they would help with any concerns or queries they had. The relative we spoke with told us that they were kept informed of any matters pertaining to their relatives care and that they were always made welcome at the home.

We observed that there were sufficient numbers of staff on duty to meet the needs of people who lived at the home.

We checked a variety of records and found that these were complete and had been kept up to date. This meant that staff had up to date information available to ensure that they provided appropriate care.