You are here

Archived: Strathmore House

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 8 August 2012
Date of Publication: 20 November 2012
Inspection Report - DN published 20 November 2012 PDF | 61.46 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/08/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

We spoke with people living in the home and a relative. Not everyone was confident that their concerns would be dealt with appropriately or were aware of the complaints procedure. We spoke with a visiting health professional and they told us that they had no concerns about the home and that it was, “A good home, with very caring staff”.

Other evidence

Are steps taken to prevent abuse?

Staff told us that they had received training about safeguarding vulnerable adults. They knew how to recognise signs of abuse and were aware of the procedure to follow if they had any concerns about abuse. Staff were also aware of the whistleblowing policy. The provider may find it useful to note that not all staff were aware that they could raise concerns about abuse directly with external agencies.

The manager told us that staff had all attended an update of safeguarding training on an annual basis. We saw the training record and this showed that all staff except one were up to date with this training. New members of staff received awareness of safeguarding training within their induction.

The care records that we saw included assessments of risks that had been identified for each person. The risk assessments included guidance for staff about steps to take to reduce the risks for the person, or those around them.

Do people know how to raise concerns?

The provider had a complaints procedure in place. We saw evidence of action that had been taken following concerns that were raised with the manager.

Are Deprivation of Liberty Safeguards used appropriately?

We spoke with the manager who had attended training about the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS). She said that the staff would be provided with this training as not all staff had undertaken this. One of the senior care staff who spoke with us had a good understanding of this issue. The manager said that there was currently no-one living in the home for whom a DoLS application was appropriate.