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Archived: Strathmore House

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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF | 84.57 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver support and care safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Staff were able, from time to time, to obtain further relevant qualifications.

People that were spoken with had positive comments to say about the staff employed to work at the home. One person told us that the staff were, “All good”. People who we spoke with said that they had confidence in the ability of staff to provide them with safe and appropriate support and care.

Members of staff who we spoke with said that they had the support and training to do their job, which they said they enjoyed and found rewarding.

Examination of three out of 28 sets of staff files indicated that the members of staff had received an appraisal and/or one-to-one supervision. The manager advised us that they also received one-to-one supervision from their manager. However, the provider may wish to note that records were not maintained to demonstrate this.

To support staff and to remind them of their roles and responsibilities, staff meetings were held and minutes of these were seen for staff meetings held during April and June 2013. Members of staff who we spoke with said that they found these meetings to be both informative and supportive.

From our examination of three out of 28 staff appraisal and supervision records, we found that members of staff’s work performance and training and development needs were discussed with them by their manager. We also noted that actions were set for the member of staff to achieve their mutually agreed set training and development goals.

An up-to-date staff training programme was seen, which demonstrated that members of staff had attended a range of training topics. These included Skills for Care Induction training (Skills for Care is a nationally recognised training provider); compulsory health and safety training, including fire safety and food hygiene; safe use of medication and mental capacity and deprivation of liberty safeguards.

The training records that we reviewed indicated that arrangements had been made for staff to attend refresher training. These included, but were not limited to, managing a person with behaviours that challenge others; safe use of medication and compulsory health and safety training. This meant that the provider was taking action to ensure that people received safe and up-to-date appropriate support and care.