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Archived: Strathmore House

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Inspection report

Date of Inspection: 2 January 2013
Date of Publication: 22 January 2013
Inspection Report published 22 January 2013 PDF | 73.27 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We also spoke with a visiting healthcare professional.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

During our last inspection of 08 August 2012 we found there was evidence of an insufficient number of skilled and experienced staff to safely and appropriately meet people’s needs. The provider wrote to tell us what remedial action was taken to become compliant. During this inspection of 02 January 2012 we found evidence to support this.

Throughout our inspection visit the home had a calm atmosphere, including during the busier lunch time period. During our SOFI we found that there were sufficient numbers of staff on duty to individually support people with their food and drink.

People who we spoke with, and were verbally able to tell us, said that they never had to wait long for staff to attend to their call for assistance. One person said that this was during both the day and at night. They told us, “I get anything I ask for. If I wake up during the night I may ask for something to eat or drink. It’s no bother (to members of staff). I don’t have to wait for them to come. They also check on me to see if I am alright.”

Examination of the staff training records and observation of staff working indicated that people, including people living with dementia, were supported by staff who were trained and skilled to provide people who used the service with safe and appropriate care. This included when supporting people with their lunch time meal and when supporting a person with their mobility needs by means of a wheelchair.

The manager advised us that action was taken to find an improved standard of staff training and we saw computer-held evidence to support this action.

A visiting healthcare professional told us that they had no concerns about the standard and quality of care provided by staff.