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Archived: The Old Rectory Inadequate

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 21 June 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF

Overview

Inspection carried out on 21 June 2012

During an inspection to make sure that the improvements required had been made

People who lived at The Old Rectory told us they were generally happy with the care they received. They had a choice about meals and menus and could stay and eat in their room if they wanted.

One person told us "They look after you really well, can�t fault them. I like reading and there is a library. There are record players and the food is alright." A relative who was visiting said "Everything is going well. They (staff) follow the care plan and do what they can."

A number of people were not able to tell us directly about their experiences. However, we observed how they interacted with staff and how they were assisted. We saw that staff understood people's needs and were respectful when assisting and supporting them. The staff took their time, were patient and treated people with dignity.