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Archived: Arden Court Requires improvement

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Inspection report

Date of Inspection: 7 August 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF | 85.1 KB


Inspection carried out on 7 August 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences.

We spoke to the relatives of five people who told us: "I think the staff look after her very well and I know the names of most of the staff here." "I don’t think there is enough staff." "I feel my relative is safe."

We looked at a sample of five peoples' care plans. We saw that they were detailed and easy to read.

We observed the midday meal being served in the dining room. We saw the room was very busy and a number of people needed assistance to eat their meals. We did not see any aids or adaptations such as plate guards or adapted cutlery used to assist people to eat independently. Fluid balance charts were not being completed correctly and some records were missing from the files stored in the person's bedroom. This raised some concerns that people were not supported to have sufficient food and fluid intake.

There were two nurses and six care staff on duty to provide support to thirty eight people. In addition a cook, administrator, housekeeper and handyman were on duty. The staff we spoke with told us they felt there were enough staff to meet people's care needs.

We saw the training matrix that showed mandatory training had been completed.