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Archived: Gemini Exclusive Care

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All reports

Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 17 August 2013
Inspection Report published 17 August 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 August 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We saw that the provider had a complaints policy and that this had been brought to the attention of people using the service. We viewed the complaints file and saw one complaint had been received in 2013 and this had been dealt with promptly. We read that the complainant was happy with the outcome.

We saw records which confirmed that ‘spot checks’ had been completed to check that staff had arrived on time, were wearing the correct uniform and had their identification badge with them. We saw that where concerns had been noted they were fed back to the individual so that improvements were made. We looked at notes which recorded that the manager had discussed an issue that had arisen so that all staff could learn from it for example, the importance of staff switching their mobile phone onto vibrate while in people’s homes. This meant that there was evidence that learning from incidents took place and appropriate changes were implemented.

We saw records which confirmed that care plans had been audited which ensured that care delivered was what was planned. We noted that the audit also included asking people who used the service if they wanted anything to change. One person had asked if staff could arrive earlier as they liked to get up early in the morning. We saw that this had been arranged and we spoke to the person who said that this new time suited them very well. People who used the service and their representatives were asked for their views about their care and treatment and they were acted on.