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Archived: Gemini Exclusive Care

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All reports

Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 17 August 2013
Inspection Report published 17 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 August 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We looked at five staff files and saw certificates which confirmed that training had been completed for example in health and safety, safeguarding vulnerable adults and dignity in home care. We noted that additional training had been provided by a healthcare professional which ensured that staff were competent in applying pressure hosiery (stockings). We saw certificates which confirmed that competence had been assessed in applying pressure hosiery this meant that staff were able, from time to time, to obtain further relevant skills.

We looked at the induction process for new staff and saw that when training had been completed this was followed up with joint visits with an experienced staff member. This meant that new staff were introduced to people and observed how care was given, before providing the care themselves. People were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

We saw that supervision notes were kept in staff files. We noted that these contained discussion points and where learning needs had been identified we saw that additional training opportunities had been sourced to support staffs development. The manager told us that annual appraisals for staff will take place later this year. This meant that staff had received appropriate training supervision and development.