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Archived: Gemini Exclusive Care

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All reports

Inspection report

Date of Inspection: 12 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 November 2012, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. People's preferred daily routines, their likes and dislikes, and the name they wanted to be known by was recorded in the two care plans we looked at. We saw that the assessment of support and associated risk assessments were very detailed and included information from people and family members.

We looked at the assessment of needs that was completed before care was provided. We saw that the people’s requirements of the support they needed was documented, for example one person said that they preferred to have a female member of staff who was able to initiate conversation.

We saw that the manager had involved one person in the selection process for the members of staff who would support them. We noted that following the recruitment process both people’s requirements had been met by Gemini Exclusive Care. One person who used the service was happy to talk to us and they said they were very pleased with the staff that supported them.

We were told that people were able to talk with the manager if they felt that they were not compatible with the members of staff. We saw that one person had requested a change in staff and this was arranged by the manager. One relative we spoke with said that they had requested a change in staff and that the manager had been “straight onto it”.

We looked at the records of the last two meetings which were held to review the support and care that was provided by Gemini Exclusive Care. We saw that these meetings were attended by and included feedback from two people who used the service, their family and their representatives.

We saw that staff had recorded that both persons were “happy with the service “. One person had requested additional support to help with cleaning their house and we noted that this was provided.

Another person requested that all information should be sent to them via email to cut down on the amount of paper used, we saw that the manager had dealt with this request and that all communications were subsequently emailed to this person.