Archived: Birchwood Grove

We saw that staff addressed people by their preferred names. Personal care was carried out in private and staff were discreet when asking about care needs. We saw that people felt comfortable in approaching staff and asking for assistance.

Everyone that we spoke with told us that they were happy living at the home and that they felt that their care needs were being met. One person said, 'I love it here. The staff are very good, I am so fond of them here'.

We found that people had planned care that met their needs. We also found that people's consent had been obtained prior to treatment where appropriate.

We found that the home had followed safe recruitment processes, and had systems in place to ensure that people living at the home received a safe and good quality service.

People we spoke with told us that the home was clean. One person said, 'It's always clean, they are always cleaning here'. We found that the home was clean and that staff took infection control seriously.

We saw that staff helped maintain people's privacy and dignity and had a good rapport with them. The service had planned and delivered care that was safe and met people's needs, for example by regularly reviewing and updating the assessment of their needs and their care plans. The provider had worked closely with healthcare professionals to ensure people had the opportunity to access healthcare support such as flu vaccination.

Relatives we talked with said that they felt able to talk to the service about any concerns that they had, and told us they believed people were cared for safely in the home. They told us they found the staff professional and helpful. We observed that there were sufficient numbers of staff on duty to meet people's needs. One relative said 'If I have a problem I can go to them. I feel happy to talk to them and discuss my relative's care'.

Staff and relatives told us that any concerns they had were listened to and acted on. The provider carried out quality checks in the home such as infection control checks which had led to the implementation of improvements.