24, 30 April 2014
During a routine inspection
' Is the service safe?
' Is the service effective?
' Is the service caring?
' Is the service responsive?
' Is the service well led?
Below is a summary of what we found. The summary is based on three visits to people in their own homes, discussions with staff and looking at records.
If you wish to see the evidence supporting our summary please read the full report.
Is the service safe?
The service was safe because systems were in place to manage risks. Recruitment checks were in place to ensure staff were suitable to undertake their roles. Medication was being managed appropriately. Medication recording had improved since the last inspection; however we did note some gaps.
Is the service effective?
The service was effective as staff ensured people's care and support needs were met. Staff had received appropriate training and were supported within their roles.
Is the service caring?
The service was caring because staff had the right approach and people were positive about the care and support given. People had their privacy and dignity respected.
Is the service responsive?
The service was responsive, as people had their care and support needs assessed and kept under review and staff responded quickly when people's needs changed. There was a complaints system and people had the information they needed to know how to make a complaint.
Is the service well-led?
The service was well led. However, a Registered Manager was not in place at the time of our inspection. We informed the manager of the importance of being registered with the Care Quality Commission. They agreed to submit the application as soon as they were able to do so.
There was a system in place to quality assure the care being provided.