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Archived: 118a Erdington High Street Also known as Head Office Erdington

Overall: Requires improvement read more about inspection ratings

Arion Business Centre, Harriet House, 118A High Street, Erdington, Birmingham, West Midlands, B23 6BG (0121) 573 0063

Provided and run by:
RM Qualicare Ltd

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Background to this inspection

Updated 25 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 07 and 08 June 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available. The inspection was undertaken by one inspector.

In planning our inspection, we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts. A notification is information about important events which the provider is required to send us by law. We reviewed regular quality reports sent to us by the local authority that purchases the care on behalf of people, to see what information they held about the service. These are reports that tell us if the local authority has concerns about the service they purchase on behalf of people.

We also looked at the provider information return that had been completed and returned to us as requested. This provides us with information about how well the service is being managed and what improvements have been identified by the provider. We used this information to inform our inspection.

During our inspection we spoke with two relatives, four care staff, the registered manager and provider. We sampled three people’s care records; this included their medication administration records and daily reports. We also looked at the recruitment records of two care staff and quality assurance processes that the provider had in place to monitor the quality of the service.

Overall inspection

Requires improvement

Updated 25 July 2017

This inspection took place on 07 and 08 June 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available.

118a Erdington High Street provides personal care and support to people living in their own homes. At the time of our inspection there were seven people using the service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of this location since it was registered on16 January 2017.

People received a good quality service in which they had confidence. Although there were some processes in place to monitor the quality of the service these were not yet embedded, so that all aspects of the service were being monitored so that shortfalls in the systems were identified and rectified. Records management needed to be improved so that records were easily accessible and included all the information needed.

Staff were provided with some training but not all staff had undertaken the required training and staff recruitment procedures were not always completed thoroughly.

People received a safe service because the provider had procedures in place to ensure that staff followed the procedures to ensure the risk of harm to people was reduced. The risk of harm to people receiving a service was assessed and managed appropriately; this ensured that people received care and support in a safe way. Where people received support from staff with taking prescribed medicines, this was done in a way that ensured the risk to people was minimised.

People received care and support from staff that knew people’s needs and involved people in making decisions about their care. People’s rights were protected and they had choices in their daily lives. People were supported to maintain their diet and health needs where required.

Staff were caring and people’s privacy, dignity, independence and individuality was respected and promoted by staff and the management. Staff communicated with people and their families so that they were confident in the support provided.

People knew how to raise their concerns or complaints although none had been raised. Relatives felt reassured that any concerns would be appropriately addressed. People were asked to comment on the quality of service.

Staff felt supported by the management team and felt able to contribute suggestions for improving the service.