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Archived: Caremark (Barnsley)

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All reports

Inspection report

Date of Inspection: 3 August 2012
Date of Publication: 2 October 2012
Inspection Report - DC published 2 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this standard. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

We spoke with 20 people about this outcome area. Most people said that they were safe in their home and they did not feel in any way threatened or concerned when the care workers were around.

People said the care workers were reliable and responsible and they looked forward to their visits. Eleven people said that they had not received or could not remember having received any information either verbal or in written form from Caremark (Barnsley) in respect of safeguarding issues. One person said that they had received information and thought someone from Caremark (Barnsley) had talked to them about it. The others said that they knew what to do if they were subjected to abuse or a threat of abuse.

Other evidence

Preventing abuse

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to make sure staff were trained to identify the possibility of abuse and take early action to prevent abuse from happening.

The manager told us that people were asked at care plan review meetings and during spot checks if they had any problems or worries. Care workers told us that people did speak to them when they were worried and depending on what the issue was they either took it up with the family or the manager. The care workers said that they would not hesitate to make a referral to the local authority safeguarding team.

The manager and the care workers we spoke with told us that there was a policy on whistle blowing. We found the care workers had a good understanding of what was whistle blowing and who they would report any concerns to. They told us that the manager and the providers were very approachable and listened to any of their concerns.

We checked the staff training records and found staff had undertaken training on adult safeguarding as part of their induction training and had completed refresher training. The training included in-house training by their company trainer and also attending training sessions on adult safeguarding organised by the local council. The care workers we spoke with had a good understanding of what constituted abuse and the procedures for reporting allegations of abuse.

Raising concerns

The care workers and the manager told us that all the people who used the service had been supplied with names and contact numbers of the manager and the providers whom they could contact if they were dissatisfied or wanted to make a complaint. The care workers said that people had raised issues about the continuity of care and also amount of time spent during calls. They said that all comments were passed on to the staff at the office and immediate action was taken by the manager or the providers to resolve any problems. People and most relatives confirmed this. The manager said that since October 2011 there has been one formal complaint which they had resolved. She told us that any comments or concerns were taken seriously by the management team and they discussed the issues at staff meetings.

The relatives we spoke with told us that they would report any allegations to the local council and also to the manager. One relative said due to their relation having different care workers they were concerned about their relative’s safety. This was because all the care workers who visited the house knew the access code and they felt this put the person at risk. We have informed the provider of this.