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Archived: Caremark (Barnsley)

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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 18 July 2013
Inspection Report published 18 July 2013 PDF


Inspection carried out on 2 July 2013

During a routine inspection

At the time of our inspection, Caremark provided care and support to 89 people. We visited two people who used the service in their own home. One person was supported by a relative with whom we spoke. We spoke with a further ten people who used the service, and six relatives of people using the service via the telephone to obtain their views.

People�s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People told us they could make their own choices. One person said, "we have a routine, they (staff) know what to do but always ask first.�

People experienced care, treatment and support that met their needs and protected their rights. All people we spoke with were satisfied with their care. Their comments included, �I am happy with them�, �no complaints at all, they�re brilliant�and �I�m satisfied with them.� We saw that people had current care plans in place which were reviewed at regular intervals.

Where people were assisted and/ or prompted with their medication, people we spoke with did not have any concerns. Staff were appropriately trained and risk assessments were in place where applicable.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had appropriate and effective recruitment procedures in place.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.