All inspections: Southampton East - Care Quality Commission

All Inspections

To help us to understand people's experiences of the service we telephoned them, as this is a domiciliary care agency. We spoke to eight people who use services, their family and eight staff who were providing care to people. People said that they were satisfied with the care and support they were receiving. They commented that the staff were 'very good' and treated them well. People said that the staff usually arrived as planned and they would continue to use the agency. People told us that they usually had the same staff which meant that there was continuity in their care.

People were assessed prior to receiving care. Following risk assessments, care plans were put in place to reflect the care and support needed. People said that they were treated with respect and the care records contained adequate information about people's needs.

There was a robust recruitment procedure that management followed. We found that all necessary staff's checks were completed prior to them starting work.

There was an internal audit and people's views were sought. People told us that they would approach the agency with any concerns. Information on how to raise concerns was available to them and we found this was managed appropriately.

Archived: Southampton East

All Inspections

21 January 2013

During a routine inspection