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Archived: Ryedale Home Care

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Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF | 46.58 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/08/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. The provider had an effective system in place to regularly assess and monitor the quality of service that people receive.

User experience

People told us that the manager and staff often asked them their opinion of the service both informally and formally through written surveys. People said that the manager was good at listening to any concerns or complaints and that she did her best to put things right.

Other evidence

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

The manager told us that she sent out regular surveys to canvas the opinion of people who received the service. We saw surveys and picked out ten to examine in detail. The manager told us she contacted any person who raised a concern to ensure it was put right. She gave an example of a concern which had been raised, and the action which had been taken. We noted that this had been recorded.

The manager told us that the results of surveys were fed back at staff meetings. The manager also told us that staff meetings were used to discuss best practice, training, staffing issues and any concerns or complaints raised by people who used the service.

The manager told us that she carried out audits which included care planning, medication, risk assessments and daily notes. Any concerns were communicated to staff in their meetings and an action plan for improvement was drawn up.

We saw written evidence that the quality of service was also monitored through assessing the risks associated with the delivery of care such as, the environment, the use of moving and handling equipment and medication.

The provider had a system in place for recording adverse incidents and near misses with actions in place to ensure these did not happen again. We saw records of calls which were unavoidably late or which had been re arranged, with details of contact made to the people concerned. No calls had been missed in the last year.

We saw written evidence that professionals had been consulted to ensure that people received a service to meet their needs. Such advice was recorded in the four care plans we looked at and in daily notes. We saw evidence of consultation with general practitioners, district nurses, mental health practitioners and a physiotherapist.