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Archived: Ryedale Home Care

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF | 46.58 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/08/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People experienced care, treatment and support that met their needs and protected their rights.

User experience

We spoke with two people who used the service, and two carers of people of used the service. People told us that staff understood their care needs and that they had taken time to get to know their choices and preferences. They told us they had agreed to their care plans.

One person told us, ‘One day I needed to call the staff in at short notice because my husband was discharged from hospital in bad weather. They were able to come immediately and put in all the support I needed. It was very reassuring.’ Another person told us ‘The staff always know what help is needed. When we need to alter the care package the staff are flexible and understand that our needs change.’

Other evidence

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We looked at four care plans with associated documentation. Needs assessments and care plans had been completed with the person. There was information about the person, their likes and dislikes, their personality and what was important to them including interests and significant relationships. We saw evidence that the plans were regularly reviewed to make sure the care was right for current needs.

Specialists had been consulted where necessary to ensure people had the benefit of expert advice and knowledge. For example, there was evidence of a physiotherapy report for one person and evidence of training to use a hoist. Discussions with health care professionals were documented in the daily notes. Consultation with family and other involved people was also documented. This showed that the service considered the support networks around each person.

We spoke with a social care professional. This person told us that the service was flexible and responsive in their care provision. She told us that communication with her had been good and that when concerns had been raised, these had been dealt with appropriately and swiftly to ensure the person who needed care was protected. She told us that she had been invited to staff meetings to ensure staff had the correct information to offer good care.

Risk assessments were included where needed and were specific to each individual to minimise the risk of harm. For example, we saw a risk assessment for wheelchair use with clear strategies in place to keep the person safe. We saw another risk assessment around nutrition and drinking. These were updated in line with the care plans.

Staff told us they were encouraged to talk with people on a day to day basis to find out what they needed. They said they had permission to vary the tasks according to health or particular requests. This ensured that care was delivered in a flexible and responsive way.