You are here

Archived: Ryedale Home Care

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF | 46.58 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/08/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We spoke with two people who received support from the service and asked how they were consulted about their care. They told us they were involved in making decisions about the support they received and that they were included in reviews. We spoke with a carer who told us that staff discussed care with her, listened to her views and acted on her wishes. People told us that staff worked flexibly with them so that if they needed extra support, this could be arranged. All the people we spoke with told us they were treated with respect. One person told us, ’They are always polite and ask if there’s anything else I need before they go.’

Other evidence

People who use the service understood the care and treatment choices available to them; they expressed their views and were supported in promoting their independence and community involvement.

We looked at the assessments and care plans for four people who used the service. The plans were signed by the person or a representative to show agreement. Plans were written from the perspective of the person who needed the care and were expressed in the first person. The manager told us that she carried out an assessment with the person present and asked them their preferences about how care should be delivered. Plans addressed individual support needs and were reviewed regularly with the person's involvement. This ensured people received the care that was important to them.

Staff told us their training had covered how to treat people with respect and involve them in decisions about their care. We also saw a policy about how to treat people with respect and regard for dignity.